Returns & Refunds Policy

Return Policy

At Old School, we strive to provide you with the best possible shopping experience. However, please note that once a product has been opened or used, we cannot accept exchanges or returns due to the fact that they can no longer be resold.

If you receive a product that has been tampered with or damaged during shipping, please inform our Customer Care team within 24 hours of receiving it and include supporting images to substantiate your claim. This will allow us to address your concern as quickly as possible.

For quality complaints regarding a product, please contact our Customer Care team within 7 days of receiving your order.

Please note that Old School cannot be held responsible for any damage that occurs after delivery, and damages resulting from neglect, improper use, or incorrect application will not be covered under our exchange or return policy.

Exchanges will only be accepted if the product is returned in its original packaging, undamaged, and in a saleable condition, subject to the following terms and conditions:

All exchange and return requests will be checked and vetted by Old School.

Please note that we do not offer refunds once goods have been sold.

Return Process

At Old School, we strive to provide our customers with the best possible shopping experience. However, because opened or damaged products cannot be resold, we do not accept exchanges or returns of opened or used products once they have been sold or delivered.

If a product is damaged or of poor quality, we can only exchange it if it is reported within the specified timeframes as listed below:

If you receive a tampered or damaged product, please inform our Customer Care within 24 hours of receipt, providing supporting images, so that we can address your concerns as quickly as possible.

For any complaints about product quality, please contact our Customer Care within 7 days of receiving your order.

Old School is not responsible for any damage caused after delivery. We will not cover damages caused by neglect, improper usage, or incorrect application under our Exchange/Returns Policy.

Product exchanges will only be accepted if the products are returned in a saleable condition and in their original packaging, undamaged, and subject to the following terms:

Requests for returns and exchanges will be subject to review and vetting by Old School.

No refunds will be issued once the goods have been sold.

If you have any questions or concerns, please call us at +91 9951402666 from Monday to Saturday (10 AM to 7 PM) or email us at [email protected], and our Customer Care Specialist will be happy to assist you.

Cancellation Policy

At Old School, we understand that circumstances may arise that require you to cancel an order. To ensure that you have the flexibility to do so, we offer the following cancellation policy.

You can cancel your order within one hour of placing it on our website if the products in your order have not yet been dispatched. You can cancel your order through two mechanisms:

(i) By accessing your account on the Website; (ii) By contacting our customer support team only on working days.

If an order is not cancelled within one hour, we will not be able to cancel it. However, if you do cancel your order within the one-hour window, you will be charged 2.5% as payment gateway charges and the balance will be refunded to the cardholder and credited through the same payment instrument in 7-10 working days or as per the Bank’s guidelines.

Shipping Details

Each product in your order is first cushioned with a biodegradable material and then placed in a sturdy recyclable shipper box. The box is then taped and prepared for shipping.

All domestic orders are processed in 1 business day (except for Public Holidays & Sundays). You can expect delivery of the order within 7 business days.

All our deliveries are serviced through well-reputed couriers. As soon as your order is dispatched, you will receive an email with your package's tracking number as well as the name of the courier company that is processing your order. You can use the tracking number to track the status of your package on the courier company's website.

Order deliveries will be made between 10:00 a.m. – 6:00 p.m.

The goods will need to be signed for upon delivery. If you cannot be there to sign for your delivery, please suggest an alternative, i.e., a family member, colleague, neighbour, etc. However, Old School takes no responsibility for goods signed by an alternative person.

Shipping Charges

We ship products throughout India and all orders qualify for free domestic shipping. Expect free trial orders.

Out of stock Items

If your item is out of stock, we will contact you within 2 business days to discuss how you would like the order handled. Old School does not back order, that is, we do not accept orders that we cannot fulfill immediately.

Pricing Policy

The product prices listed are current and updated. However, these are subject to change without notice.

All prices on this website are processed in Indian rupees, and the prices are inclusive of all taxes.

All orders are acknowledged at current pricing. We will bill at the price in effect at the time of shipping.

Our products are liable for GST in India.