FAQs

1. What is the definition of "natural" cosmetics?

Natural cosmetics are products made from ingredients that come from nature, such as plants and minerals. These products do not contain synthetic chemicals, artificial fragrances, or other harmful substances. Our goal is to provide a safe and gentle alternative to chemical-based beauty products.

2. Are your products cruelty-free?

At Old School, we are committed to creating high-quality products without causing harm to animals. Our products are 100% cruelty-free, and we do not test on animals. We believe in using safe and ethical methods to bring our customers the best possible products.

3. What ingredients are used in your cosmetics?

At Old School, we believe in using natural and nourishing ingredients in our products. Our products are made with a carefully selected combination of ingredients including: Black Rice, Cinnamon, Honey, Red Sandalwood, Triphala, Amla, Multani Mitti, Nutmeg, Rosemary Leaf, Kasturi Turmeric, Tomato, Banana, Coffee, Coconut Oil, Tamarind, Vetiver, Neem, Aloe Vera, etc. Each ingredient is chosen for its unique properties and benefits for the skin. Our products are free of harsh chemicals and artificial additives, so you can feel confident in the safety and quality of what you're putting on your skin.

4. Are your products suitable for all skin types?

We understand that every person's skin is unique, and that's why we offer a range of products suitable for all skin types. Whether you have dry, oily, sensitive, or combination skin, we have products that can help nourish, protect, and improve the health of your skin. Our commitment to using natural and safe ingredients, combined with our dedication to creating high-quality products, means that you can trust us to provide you with the best products for your skin type.

5. What is the shelf life of your products?

We believe in using fresh and natural ingredients in our skin care products, which is why we prepare them fresh and deliver them to you as soon as possible. Our skin care products have a minimum shelf life of two years, so you can enjoy the maximum benefits of the natural ingredients. We recommend using our products within two years of purchase for optimal results. If you have any questions about the shelf life of our products, please don't hesitate to reach out to our customer service team.

6. Do you use any synthetic preservatives?

Our products are free of any synthetic preservatives, ensuring that you can enjoy the benefits of our natural ingredients without any harsh chemicals or artificial additives. We believe that nature provides everything we need to keep our products fresh and effective, and we are committed to using only natural preservatives to protect and preserve the quality of our products.

7. How are your products packaged and shipped?

We use high-quality, durable materials to protect your products during transit, ensuring that they arrive at your doorstep in perfect condition. Our packaging is designed to keep your products safe and secure, so you can enjoy the benefits of our natural ingredients without any worries. If you have any questions or concerns about the shipping and packaging of our products, please don't hesitate to reach out to our customer service team.

8. Do you offer a money-back guarantee?

We take pride in the quality and effectiveness of our products. While we believe that you will be satisfied with the results you receive from our natural ingredients, we do not offer a money-back guarantee. We are confident in the benefits and quality of our products, and we are always here to help answer any questions or concerns you may have. If you have any questions or concerns about our products, please don't hesitate to reach out to our customer service team.

9. How can I track my order and what is the estimated delivery time?

After you place an order with us, we dispatch your products within 24 hours and provide you with a tracking number. You can use this tracking number to check the status of your order at any time. Our estimated delivery time is within 7 business days from placing the order. If you have any questions or concerns about your order or its delivery, please don't hesitate to reach out to our customer service team.

10. Do you offer any discounts or promotions?

We offer exclusive discounts to our premium membership customers. As a premium member, you'll receive exclusive access to promotions, discounts, and special offers. For all other customers, we occasionally offer promotions and discounts on select products and categories. To stay informed about our latest promotions and discounts, sign up for our newsletter, follow us on social media, or check the Old school website regularly.

11. How do I know which product is best for my skin type?

We understand that choosing the right product for your skin type can be overwhelming. That's why we provide complete product details on each product page, including a description of the ingredients, benefits, and recommended skin types. You can easily compare products and find the one that's right for your skin type by browsing our product pages and reading the product information. If you're still not sure which product is best for you, our customer service team is always here to help. You can reach out to us with any questions or concerns, and we'll be happy to assist you in finding the perfect product for your skin type.

12. Are your products safe for pregnant and breastfeeding women?

We believe in using only the highest-quality, natural ingredients that are safe for all skin types, including pregnant and breastfeeding women. Our products are free from harmful chemicals, synthetic ingredients, and preservatives, and are gentle enough to use during pregnancy and breastfeeding. However we would also recommend you to consult your concerned doctor before using our products.

13. Do you offer a variety of shades for your products?

We are committed to creating natural, pure, and effective products that are gentle and nourishing for all skin types. While we do not offer a variety of shades, we do offer products that are designed to enhance your natural beauty and provide you with radiant, glowing skin. Our natural ingredients work with your skin tone to enhance your natural glow, and our products are suitable for all skin types, regardless of your skin color.

14. Can I return a product if I am not satisfied with it?

We understand that not every product may work for every customer, and we want to make sure you have the best possible experience with our natural and effective products. Unfortunately, due to the personal nature of our products, we cannot accept returns or offer refunds for used or opened items. However, if you have any issues or concerns about a product, please reach out to our customer service team. We are here to help and will do our best to find a solution that meets your needs.

15. Do you offer any vegan options?

We are proud to offer a range of vegan-friendly options that are made with pure, natural ingredients and free from animal-derived products. To see which of our products are suitable for vegans, please check the ingredients list on each product page or look for the "Vegan" label on the packaging.

16. How are your products different from other cosmetics on the market?

We believe that true beauty begins with pure and natural ingredients. That's why our products are made using a unique blend of heirloom beauty ingredients that have been passed down through generations and proven to deliver real results. Our products are crafted using time-tested, natural ingredients like Black Rice, Cinnamon, Honey, Red Sandalwood, and more, without any synthetic preservatives, fragrances, or colorants. This sets us apart from other cosmetics on the market and makes our products a truly unique and effective choice for those who want to nourish their skin with natural, high-quality ingredients. Experience the difference of heirloom beauty and find the perfect product for you today.

17. Are your products certified by any regulatory organizations?

We take our commitment to quality and safety seriously. That's why we are proud to have our products certified by several leading regulatory organizations, including Clean Beauty, Vegan Certified, Alcohol-Free, Benzene-Free, Mineral Oil-Free, Paraben-Free, and Sulfate-Free certifications. These certifications provide assurance to our customers that our products are made with the finest, purest ingredients and are free from harmful substances like alcohol, benzene, mineral oil, parabens, and sulfates. Our products are also dermatologically tested, ensuring they are safe and effective for all skin types. If you're looking for high-quality, natural beauty products, look no further than Old School. Choose us and experience the peace of mind that comes with knowing your products are safe and trustworthy.

18. Do you offer any subscriptions or loyalty programs?

We value our customers and are always looking for ways to reward their loyalty. That's why we offer both a subscription program and a loyalty program with benefits. Our subscription program provides convenient, automatic deliveries of your favorite products so you never run out, and you can also enjoy special discounts and promotions. Our loyalty program rewards our loyal customers with exclusive perks, such as early access to new products, special discounts, and more. Whether you're looking for a simple way to keep your routine going or are looking for extra perks for being a dedicated customer, we have a program for you! Sign up today and start enjoying the benefits of being part of the Old School family.

19. How do I get in touch with customer support for questions or concerns?

Customer satisfaction is our top priority. If you have any questions or concerns about our products, we're here to help. You can reach out to our customer support team in a few ways:

1. Give us a call: You can reach us at +91 9951402666 Monday to Saturday from 10:00 AM to 7:00 PM IST. Our team is always ready to assist you.
2. Send us an email: If you prefer, you can send us an email at [email protected]
   
   Our customer support team will respond to your email as quickly as possible.

20. How can I stay updated on new products and promotions?

We're always working on new and innovative products to meet the needs of our customers. If you're interested in staying up-to-date on our latest offerings, there are a few ways you can stay connected with us:

1. Sign up for our email newsletter: By subscribing to our email newsletter, you'll receive regular updates on new products, special promotions, and other news from Old School.
2. Follow us on social media: You can follow us on Facebook, Instagram, Twitter, Youtube, and Linkedin, where we share updates on new products, special offers, and other exciting news.
3. Check our website regularly. Be sure to check our website regularly, as we often post information about new products and promotions.

21. Can I place a bulk order for your products?

You can place a bulk order by reaching out to our team. Simply send an email to [email protected] with your request, and one of our representatives will be in touch with you to discuss the details and process your order.

22. What payment methods do you accept?

We accept a variety of payment methods including credit card, debit card, net banking, UPI, all leading wallets, and gift cards. This makes it easy and convenient for you to complete your purchase with us. Simply select your preferred payment method at checkout.

23. Do you ship to international locations?

We ship to international locations! If you're interested in ordering from outside of India, please reach out to our customer support team for more information on availability and shipping options. They'll be happy to help you with any questions or concerns you may have.